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Phone now
From New Zealand - 0800 SCL HELP (0800 725 4357)
From Australia - 1800 335 862
- to log a support request and be put in contact with the 24x7 standby engineer for that division
Please have the following information ready for the help desk operator
- Support division required – SCL Engineering, SCL Building Management Systems (BMS), SCL Concrete, SCL Electrical, SCL Product
- Name and contact telephone number
- Company and site
- SCL Support contract number / company purchase order number (case handling fee + rates will apply)
- Urgency – Critical (No operation possible - respond Now), Urgent (Limited operation – respond ASAP), Low (operation impeded - respond during business hours as agreed)
- Brief description of problem (area, equipment, nature of fault, suspected cause, first occurrence, repeatability)
Login To Support
- to view your companies support request and solution history
- to search problem knowledge base
- to log a new support request (please also phone our toll free number for urgent or critical requests to ensure rapid response)
Overview
The SCL Group is able to offer a professional 24x7x365 technical support service with the required expertise, resources and experience to assist our valued clients minimize the risks and costs associated with plant downtime and equipment failure, a “must-have” insurance for forward thinking companies in today’s competitive market.
SCL Support Service offering
The support contracts can offer the following services
- 24x7x365 or business hours or extended business hours technical support availability with guaranteed response times via
- Phone and Email
- On site response
- Remote VPN or dial up support
- Service request tracking by us and online reporting to identify common easily fixable faults and publish problem solutions
- Site audits and downtime risk assessments
- Site backups, revision control and PC drive imaging
- Emergency spares library holding
- Sales of on site spares
- Hardware repair service
- Maintenance and Operator Training
- Software license upgrades, patches and updates
- Minor automation system or software changes
- Control network PC and network, dial up and VPN maintenance
Some of these services are covered by a monthly retainer and other services using preferential rates.
Support Divisions
Each support division below has backup and standby engineers available 24x7 for our support contract customers.
- Engineering - Industrial Automation and Process Control
- BMS - Building Management Systems and Security
- Concrete Range for Ready Mix Companies
- Product - RFID Systems
- Electrical
More Information
For more information regarding an SCL support contract for your company please contact SCL Sales using the telephone number below or an email to
sales@systemcontrols.co.nz |
